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GlobalTrack Systems

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GlobalTrack Customer Support

Find setup guides and platform help below. If you cannot find what you need, send us a message from the contact page.

Last reviewed

Getting set up

  • Getting started with your device
  • How to install a GPS tracker
  • Battery life and power options

Using the platform

  • Platform user guide
  • Setting up geofence alerts
  • Using the mobile app

Troubleshooting checklist

  • Device not reporting: check power, check its view of the sky and check mobile coverage
  • Location jumping: check antenna placement and look for nearby tall buildings
  • Too many alerts: narrow active hours or enlarge geofences
  • Cannot log in: use the password reset link or contact us

Related reading

Platform & Guides

Getting Started with Your GlobalTrack GPS Device

Set up your GlobalTrack GPS device step by step: unboxing, activation, installation, first login and recommended first settings.

Platform & Guides

Mastering the GlobalTrack Monitoring Platform: Your Comprehensive Guide

A complete user guide to the GlobalTrack monitoring platform: live map, history playback, dashboards, reports, alerts and user management.

Platform & Guides

Setting Up Geofences for Automated Alerts: A Step-by-Step Guide

Step-by-step instructions to create geofences in the GlobalTrack platform and set up email, SMS or app alerts for entry and exit events.

GPS Hardware

How to Install a GPS Tracker: A Step-by-Step Guide

Step-by-step guidance for installing OBD-II, hardwired and portable GPS trackers, with safety tips and placement advice.

Company

Contact GlobalTrack Systems: We're Here to Help

Contact GlobalTrack Systems about fleet, asset or personal GPS tracking. Send us a message and our team will reply. Spanish-language support is coming soon.

Company

Frequently Asked Questions

Answers to common questions about GlobalTrack GPS tracking: devices, accuracy, costs, installation, privacy and the mobile app.